My 1st Years Reviews

Very disappointed Poor quality dressing gown and toy would never purchase again customer service very poor

Ordered a personalised backpack for my little boy going to nursery. Came so fast, amazing quality! Second bag I’ve had from my first years, they last ages, highly recommend.

I received Only part of my order in the post. I received a personalised Christmas dressing gown as well as a personalised Christmas sleep suit. Both were absolutely beautiful, plus the quality was excellent.

Unfortunately I only received part of my order in the post. I emailed to inform 1st years of this, and received a response within maximum thirty minutes. Shannon was the member of the customer service team who managed my issue. We were sending a few emails, and she was informative and prompt with all her responses, so thank you to her. She is a credit to your company.

My issue was resolved with absolutely no issue.

Ordered the Stacking Ring and Pull Along Catapillar with personalised name to be added. They arrived and are of excellent quality and will not hesitate to order from this company again. I also at the same time ordered a luxury gift box to be personalised with a message. The box arrived without the personalisation on it. I contacted Dorota, Customer Service Agent who apologised and was excellent in helping to resolve the error and I received the replacement box with my message printed on it within 24 hours.

So predictive test had changed the name of the baby in the message to me so I ordered the personalised towel with the wrong spelling. Emailed at 9pm on a Friday and had a reply Saturday morning saying they had changed the order for which I was immensely grateful. When the order arrived the first part of the name had indeed been corrected but the second part had been missed off completely. Contacted Shannon again who immediately ordered a fast delivery replacement with both names on. Over and above good customer service I have used this company many times and will continue to do so. Such service is sadly rare these days.

Amazing service as always. I made an error with my personalised messaging and Dusty was quick to respond and filled me with confidence.

I love my 1st years ….

Excellent service, products are beautiful.

We did have issue that product was incorrect but the service on correcting this was excellent.

Cant fault them. 100% recommended

I had a slight confusion over discount code and emailed with my query.
Shannon dealt with my query most efficitly and proffessionally, So refreshing to have a Company respond so quickly!!
I have been ordering from My 1st Years now for some time now, always had excellent service and would always recommend them to friends. Thank you Claire Betts

I was accidently sent the wrong size on a personalised dressing gown I ordered for a christening gift. Shannon could not of been more helpful and the issue was rectified swiftly.

Unfortunately and unusually I received a faulty item.
I sent an email explaining, within 1 minute I received a reply from Sarah, offering apologies and the offer of sending a replacement of which I accepted.
All sorted within 5 minutes from my initial email!

Excellent customer service 😀
THANK YOU 😀